Avaya Oceana

Avaya Oceana: Your omnichannel solution

Your customers demand exceptional, personalized experiences – every time. Avaya Oceana, our comprehensive omnichannel solution, gives you the insights and tools you need to keep them happy and coming back.

Use real-time 360º data to fuel smarter decision-making, enhance agent-customer interactions, and drive loyalty. Optimize operations with seamless system and workflow integrations, and cultivate new opportunities with prepackaged and customized options. Choose the deployment option that best suits your needs—on premises, in the cloud, or hybrid—and leverage our extensive expertise to design, implement and optimize your solution.


Providing a clearer, more complete view of your digital customers’ activities. Avaya Oceana can help your contact center:

  • Drive customer satisfaction, loyalty, and lifetime value
  • Optimize agent and resource productivity
  • Align staff with enterprise goals while improving productivity
  • Create a competitive differentiated brand experience
  • Deliver better business outcomes

Learn more about
Avaya Oceana