Avaya Unified Communications

Enterprises of all sizes depend on Avaya for unified communications solutions and technology that improves efficiency, collaboration, customer service and ultimately competitiveness. Avaya Unified Communications simplify the proliferation of technologies that businesses deal with every day. Our people-centric solutions integrate voice, video and data, enabling users to communicate and collaborate in real time, in the mode best suited to each interaction.

Avaya’s unique hybrid delivery architecture protects investments, prevents disruption, and ensures multi-experience continuity across each phase of your personalized cloud journey—while enabling you to take advantage of everything the cloud has to offer. Powered by automation and layered innovation, it connects your business, your customers, and your employees with everything they need at the speed they need it.

Avaya’s entire portfolio can be deployed in the cloud in some way, including subscription and managed services, as well as Avaya’s private and public cloud offers. IP Office customers with premises-based installations can take advantage of some over-the-top services such as contact center in the cloud or disaster recovery that provides a temporary backup system hosted in an off-site data center.

Avaya OneCloud encompasses the entire Avaya portfolio and offers extensive capabilities to support organizations of all sizes, across three solution areas. OneCloud can fulfill a wide range of modern professional needs, from contact center and unified communication capabilities to app creation and integration. All solutions are deployable as Subscription, Managed Services, Public Cloud, Private Cloud or Hybrid models.

Westcon teaming with TelAgility powered by IP Office, provides a hosted, cloud UCaaS and Contact Center solution to on premise users. Avaya uses the same software code base for premises and cloud IP Office solutions, the company can support the deployment (cloud or on-site) that best meets a particular customer’s requirements.