Call Center

Avaya is committed to helping you succeed with Avaya products. Avaya is a global leader in communication systems, applications and services. Avaya designs, builds, deploys and manages networks for enterprises. Customers range from small businesses and nonprofit agencies up to more than 90% of the companies in the Fortune 500, as well as the U.S. government. Avaya is a world leader in reliable, secure networks that facilitate customer relationships, enhance productivity and maximize profitability.

@comm brings Business Intelligence to every PBX System by delivering call analysis reports that help users increase employee productivity, reduce expenses, & enhance security. @Comm products are compatible with all PBXs – including Avaya and Fujitsu.

Calero Software (formerly Veramark Technologies) offers VeraSMART eCAS wireline and wireless call accounting software – the time-saving reporting tools for busy Telecom/UC Managers. VeraSMART is Avaya Aura® Communication Manager, Avaya Aura® Session Manager, Avaya Communication Server 1000, and Avaya IP Office, and is also compatible with Cisco, Microsoft Lync and other unified communications platforms. Calero is a Technology Partner in Avaya DevConnect, and has been Avaya’s only cross-industry OEM vendor for call accounting since 1984.  In addition to call accounting, Calero also offers a suite of global Enterprise Communications Management solutions, including Expense Management, Managed Mobility Services, Usage Management, and Telecommunications Management.

CI (formerly Computer Instruments) enhances your experience through innovative and intuitive contact center solutions and technology. Recognized worldwide for innovative business applications and solutions, CI’s IVR platform provides “rapidly deployed” call flow experiences that are customizable and scalable.

CI specializes in Contact Center Solutions, IVR, CTI and Web Telephony Solutions, Automated Dialing and Call Back Agent Applications, Screen Pop and IP Phone Paging.

CTIntegrations is an Austin-based software development and system integration company focused on contact center technology. Our highly skilled and certified team of experts provides a wide range of software development and professional services from pre-sale design and engineering to implementation. Our flagship product, CT Suite™, is an innovative, user-friendly agent desktop and omnichannel contact center solution that delivers true out-of-the-box functionality and modular scalability. The result is an advanced and intuitive experience across the full spectrum of contact center interactions, powered by CTIntegrations.

Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.

Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

Inova Solutions

Since 1984, Inova Solutions has been helping contact centers, university and office campuses, hospitals, manufacturing plants and government entities get the right information to the right people when it matters most. By providing accurate, real-time communication solutions, Inova helps keep agents, employees, and students informed and on the same page. As a result, Inova helps organizations of all sizes achieve dramatic improvements in contact center performance, time management and campus security.

Jabra® is a registered trademark of GN Netcom, a subsidiary of GN Store Nord A/S (GN) – listed on NASDAQ OMX. Jabra is a world leader in the development, manufacturing, and marketing of a broad range of hands-free communications solutions. With a reputation for innovation, reliability, and ease of use that goes back more than two decades, Jabra’s consumer and business divisions produce corded and wireless headsets, plus mobile and in-office speakerphones that empower individuals and businesses through increased freedom of movement, comfort, and functionality.

Nice Systems is the leading provider of Performance Management solutions that enable organizations to turn customers’ interactions into business intelligence to improve bottom-line business performance. Customers achieve a return on investment within 6-9 months by quickly pinpointing opportunities to improve customer satisfaction, increase productivity, reduce costs, and deliver customer insights throughout the enterprise for more informed decisions.

Plantronics Personal communications are an important part of our lives. When you put on a Plantronics headset and your day instantly gets a whole lot easier and you can make and take calls and keep right on working. For those in an office, contact center or working form their home office, we have a model with the style, fit and features you”re looking for.

Witness Systems is a leading global provider of workforce optimization software and services that provide enterprises with unprecedented visibility into customer service processes, workforce performance, and customer intelligence. The company’s solutions play a strategic role in the customer interaction centers of Global 2000, small- and medium-sized businesses worldwide, as well as in IP Telephony and back office environments, and throughout the extended enterprise, including branch offices.

Viable Resources is a leading provider of contact center professional services in North America. By focusing on accurate definition of customer requirements, timely response, and quality implementation, our team matches customer expectation to results and enables a more lasting and valuable implementation. In some case this may include optimization services on existing technologies and the preparation of a technology roadmap. Specific Avaya implementation solutions include CCE, Witness, Nice, Taske, Presence, AES, traditional call center, CMS, call routing and custom reports.

VPI is a dedicated Avaya DevConnect technology partner since 2001 and your leading source for call recording, quality management and performance analytics solutions. Through its award-winning Activ! Performance Suite, VPI empowers organizations to proactively improve the customer experience, optimize workforce performance, minimize risk, and ensure compliance. For more than a decade, VPI has been providing proven technology and superior service to over 1,200 customers worldwide.

In today’s highly competitive market, providing exceptional customer service is critical to an organization’s success. inContact’s award-winning workforce optimization (WFO) suite enables organizations to optimize operational efficiency while maximizing the customer experience. The suite delivers next-generation workforce management, call recording, quality management, desktop recording, speech analytics, and performance management capabilities.